Terms of paid services

1.1. Individual Entrepreneur Andrii Pisariev sells a prepaid digital balance for Creo Hub AI. Spending the balance runs generations and other tools at the price shown in the studio before you start.

1.2. The balance is not a subscription. Unused balance stays on the account until you spend it or request a refund under these terms.

1.3. Where your wallet offers one, you may also take an optional monthly plan with credits (sections 5 to 7). Monthly plans are not currently offered on US dollar accounts; if that changes, the plan is shown in the wallet with its price before you pay.

1.4. Paying at checkout means you accept these Terms of paid services together with the Terms of use.

1.5. We may update these Terms of paid services by publishing a new revision on this page. Each new payment you make (a balance top-up, a credit pack, or starting, upgrading or resuming a plan) accepts the revision in force at the moment of that payment. A link to the current revision is shown next to every payment button. For each payment we record the accepted revision, the payment reference and type, the date and time, the IP address and browser data.

1.6. A new revision does not change the terms of payments already made, a plan period already paid, or refunds for them. An automatic plan renewal charge is not a new acceptance: changes that affect renewal charges apply only after the notice in section 5.

1.7. Current revision: 2026-10-09-en.

2.1. New accounts opened on the English site are billed in US dollars.

2.2. The amount you add, and the price of each generation, are shown before you confirm.

2.3. A generation that fails on our side returns its price to the balance.

3.1. After the payment provider confirms the payment, the balance is credited in the account. Tools are available as soon as you are signed in and the balance covers the price.

3.2. Output is delivered in the studio interface for download.

4.1. Digital processing starts when you launch a generation. You ask for that start, so a completed generation is not refundable.

4.2. You may request a refund of unused balance by email. We reply within 10 business days.

4.3. Requests go to ceo@creo-market.com.

5.1. A plan has a monthly price and a number of credits granted for each paid month. A paid month starts when the payment is confirmed and ends one calendar month later. The plans, prices, and credits are shown in the wallet before you pay.

5.2. A credit is an internal unit for prepaid services. It is not money or e-money, cannot be exchanged for money or for the balance, and cannot be transferred to another person.

5.3. The credit cost of an action is calculated from its balance price at launch using an internal credit rate that is the same for every customer, rounded up to 0.01 credit. Balance prices follow model costs and exchange rates, so the credit cost of the same action can change over time. The exact cost, or an estimate and hold for usage-based actions such as chat, is shown before you start and is fixed at launch.

5.4. All credits of a month are granted in full when the payment is confirmed and can be used until the month ends. Unused monthly credits expire at the end of the month and do not roll over, except on an immediate upgrade (5.8).

5.5. With an active plan you can buy a credit pack. Its price is based on the internal credit rate and is shown in the wallet before you pay. A pack is a one-off payment with no renewal. Pack credits last 12 months, are spent after the monthly credits, oldest pack first, and cannot be used while the plan is not active. The 12 months keep running during that time. Unused pack credits expire at the end of the 12 months.

5.6. The balance and credits are kept apart. The wallet lets you choose where actions are paid from. If credits run out, an action is paid from the balance only after you confirm that action separately.

5.7. A plan renews automatically: at the end of each paid month we charge the plan price (or the price of the plan you scheduled) to the saved payment method. If the charge fails we retry up to three times within 7 days; credits are unavailable until a renewal is paid, and after the last failed retry the plan stops with no debt. We send a reminder at least 3 days before each renewal charge, a confirmation after each charge, and a notice when auto-renewal is turned off.

5.8. You can schedule another plan from the next month. An immediate upgrade to a more expensive plan charges the full new price, starts a new paid month, grants the new credits, and moves the unused credits of the current month into the new month. A downgrade applies from the next month.

5.9. You can turn auto-renewal off at any time with one button in the wallet. Charges stop at once; access and credits stay until the end of the paid month. Turning auto-renewal off is not a refund request.

5.10. A change to the plan price applies only to a renewal charged at least 7 days after we notify you. A paid month and credits already granted are not changed.

6.1. Credits that were spent, or are held for an action that is still running, are services already provided and are not refunded.

6.2. Before the paid month ends you may cancel the plan for that month. We refund the plan price times unused monthly credits divided by credits granted for the month, less the payment fee the provider does not return to us. The plan then ends and its remaining credits are cancelled.

6.3. After a paid month ends, its credits have expired and that month is not refunded, unless mandatory law requires otherwise.

6.4. A renewal charged after you turned auto-renewal off, a duplicate charge, or any other charge made in error is refunded in full.

6.5. For a credit pack, before it expires, we refund the pack price times unused pack credits divided by pack credits, less the payment fee. If the pack cannot be used because the plan is not active, you may choose a refund on the same terms at any time before the pack expires.

6.6. Credits for an action that failed on our side are returned automatically.

6.7. Send requests to ceo@creo-market.com from the account email. We answer and pay approved refunds within 10 days through the payment provider used for the payment.

6.8. Nothing in this section limits mandatory consumer rights.

7.1. Before the first plan payment you tick a box, unticked by default, to accept sections 5 to 7 and to authorise monthly charges of the plan price to the saved payment method, without confirming each charge, until you turn auto-renewal off.

7.2. The plan, the price, the credits, the charge interval, the next charge date, and how to turn auto-renewal off are shown before you tick the box. The box is required again for an immediate upgrade, a scheduled plan change, and turning auto-renewal back on.

7.3. We record the date and time, IP address, browser data, plan, amount, and the terms revision. You withdraw the consent by turning auto-renewal off.

7.4. Plan terms revision: 2026-10-09-sub.